CSAA Certified Five Diamond Central Station

The Five Diamond Program is a balanced certification program providing a differentiation in the marketplace because:

It signifies five points of excellence:

1) Commitment to random inspections and quality criteria standards by a nationally recognized testing laboratory such as FM Global, Intertek/ETL and UL.

2) Commitment to the highest levels of customer service.

3) Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the CSAA online training series.

4) Commitment to raising the industry standards through CSAA membership and participation in its activities.

5) Commitment to reducing false dispatches.