Customer Support

Whether you need support with a product, have a billing question, or simply want to share your thoughts, our dedicated customer service team is ready to help. Please use the contact form to reach out to us, and we will get back to you as soon as possible.

For general help on using your equipment, take a look below for common user guides and tutorial videos.

(417) 831-2866

1309 E. Republic Rd. Suite B Springfield MO, 65804

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How-To Videos - Virtual Keypad

Virtual Keypad App – Traffic Count

This short video explains what our Traffic Count feature is with the Virtual Keypad App. Contact us to learn more. (417) 831-2866

Virtual Keypad – Customizing Your Video Doorbell

Watch this video to learn how to customize your video doorbell.

Virtual Keypad – Using Your Video Doorbell

Watch this video to learn how to use your video doorbell.

Virtual Keypad App – Cover Photos

This video will teach you how to add, edit, and delete Cover Photos in the Virtual Keypad App.

Virtual Keypad App – Settings

This video will teach you how to navigate and change the settings of the Virtual Keypad App.

Virtual Keypad App – Cameras

This video will teach you how to use the cameras feature of the Virtual Keypad App.

Virtual Keypad App – History

This video will teach you how to use the history feature of the Virtual Keypad App.

Virtual Keypad App – Profiles

This video will teach you how to use the profiles feature in the Virtual Keypad App.

Virtual Keypad App – Geofences

This video will teach you how to add, edit and use the geofences feature in the Virtual Keypad App.

Virtual Keypad App – Schedules

This video will teach you how to add, edit, delete, and use the Schedules feature in the Virtual Keypad App.

Virtual Keypad App – Actions

This video will teach you how to use the Actions feature in the Virtual Keypad App.

Virtual Keypad App – Outputs

This video will teach you how to use the Outputs feature in the Virtual Keypad App.

How-To Videos - Battery Replacement

Battery Replacement Series: Sensor Reset

By Randy Crews | January 28, 2024

Finished replacing a battery in a device on your Atlas Security system but still have a message about a low battery on your keypad? Here is a easy “how-to” video for a sensor reset.

Battery Replacement Series: Door/Window Contact

By Randy Crews | January 28, 2024

Ever needed to replace a battery for a wireless door or window contact on your Atlas Security system? Here is a easy “how-to” video for battery replacement.

Battery Replacement Series: Motion Detector

By Randy Crews | January 28, 2024

Ever needed to replace a battery for a wireless motion detector on your Atlas Security system? Here is a easy “how-to” video for battery replacement.

Battery Replacement Series: Glassbreak Detector

By Randy Crews | January 28, 2024

Ever needed to replace a battery for a wireless glassbreak detector on your Atlas Security system? Here is a easy “how-to” video for battery replacement.

Battery Replacement Series: Wireless Siren

By Randy Crews | January 28, 2024

Ever needed to replace a battery for a wireless siren on your Atlas Security system? Here is a easy “how-to” video for battery replacement.

Battery Replacement Series: Recessed Door Contact

By Randy Crews | January 28, 2024

Ever needed to replace a battery for a wireless recessed door contact on your Atlas Security system? Here is a easy “how-to” video for battery replacement.