fbpx

-INTRODUCING ATLAS CHAT-

 

 

 

 

FASTER, SMARTER EMERGENCY MANAGEMENT

WHAT IS ATLAS CHAT?

Atlas Chat is a tool to help confirm or disregard a burglary alarm signals. In a burglary alarm, a link is sent out to the authorized user to join a secure chat group with all members on a contact list once a signal is received. Members in your group chat can text one another to determine what is going on and decide whether dispatch is needed or not.

Roughly 60 percent of people don’t answer the phone when they receive a call. Atlas Chat allows our clients to talk on a secure platform without answering the phone. This helps achieve better communication between members on the contact list and resolve an alarm without having to answer the phone.

*Atlas Chat is for burglary alarms only. 

  • How it Works:
  • When a Burglary alarm is triggered you will get a text with a link to a secure site.  You will click that link to access the Atlas Chat Feature.
  • Atlas Chat will tell you specifics of the Burglary alarm received with the options to dismiss or dispatch.  All contacts listed on your account will be able to chat via this feature.
  • Dismiss – this will clear the alarm and prompt you for your password.  
  • Dispatch – this will dispatch the authorities and ask for information if you are responding. 
  • Time of Arrival
  • Vehicle Description

 

  • More Information:
  • Atlas chat allows 60 seconds for the customer to respond before reverting standard call-attempt procedure.
  • First contact to respond with dismiss or dispatch will be the option used.
  • Abort/Cancel received during chat delay will clear the alarm,  link will not be accessible. 
  • Password entered must match what is on the account exactly including case, number, spelling, punctuation/symbol, etc.

Benefits of Atlas Chat

There are many benefits to implement Atlas Chat. Some of these benefits include: 

  • DECREASE FALSE DISPATCHES
  • FASTER DISPATCHING
  • CONVENIENT COMMUNICATION
  • INFORMED DECISION-MAKING
  • HIGH-LEVEL VERIFICATION 

Have Questions? Get In Touch

Location

1309 East Republic Road Springfield, MO 65804

Email

customercare@atlassecurity.net

Phone

(417) 831-2866

}

Hours

Monday – Friday: 8 am – 5:00 pm